Privacy Policy


Outdoor and Sports Company Ltd T/a Mountain Equipment is registered to collect and process personal data under the Data Protection Act 1998 (the "Act" for short). Outdoor and Sports Company Ltd t/a Mountain Equipment is the data controller of your personal information for the purposes of the Act. If you want to know what personal information we hold about you, please write to us at:

Data Protection Officer
Outdoor And Sports Company Ltd
Redfern House
Dawson Street
SK14 1RD

We respect and safeguard the privacy of our users. This Privacy Policy outlines how we will do this, how we will collect and use your personal information (such as your name, country of origin, date of birth, your email address, mobile telephone number or other contact details) and how you can limit our use of this. Please read this Privacy Policy carefully which should be read together with our website terms and conditions.

Use of your information

Information supplied by you to,, and is stored on our secure server. The secure server encrypts all of your personal information to ensure that the information you give us is protected against unauthorised access.

We invest in high-quality security and do our utmost to protect user privacy. No data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of our website. Any information that you send is at your own risk and may be read by others. However once we have received your personal information we use strict procedures to protect the security of your personal information from unauthorised access or use. When you use our website to purchase products we will ask you for your email address and other personal information. We gather information about you to provide you with the products you have purchased and to contact you on any matter relating to the products available from us in general.

We, together with our group of companies from time to time may collect and process the following information about you:

Information that you provide by filling in forms on our website
Information about your computer including where available your IP address (the address that can identify your computer on the Internet).
Operating system and Internet browser type.
Details of your visits to our website and the pages and resources that you access.
Any personal information sent to our website by electronic mail, mobile phone or otherwise, will be used by Outdoor And Sports Company T/a Mountain Equipment in accordance with this Privacy Policy, any consents granted by you at the time of your order or subsequently and in accordance with the Act.

Outdoor And Sports Company Ltd T/a Mountain Equipment may use your personal information to provide you with information about special features on our website or any of our special offers, services, products or information or those of third parties which we think may interest you. If you do not want to receive this information you may decline to do so at the time you place your order or at any time by sending an email to Ensure materials on our website are presented in the most effective manner for you and your computer.

Disclosing your information

Outdoor And Sports Company Ltd T/a Mountain Equipment may disclose your personal information if required to do so by law or in good-faith believe such action is necessary to comply with the law. Outdoor And Sports Company Ltd T/a Mountain Equipment does not sell or otherwise share your personal information with third parties without your consent except in the following instances: unless required by applicable law or if Outdoor And Sports Company Ltd T/a Mountain Equipment is ordered to do so by a court or other similar body; as Outdoor and Sports Company Ltd T/a Mountain Equipment may think necessary to protect its legal rights, a registered user or third party, or to prevent personal injury; and/or where Outdoor And Sports Company Ltd T/a Mountain Equipment is approached by a potential buyer of its business and/or assets or in relation to any joint venture or other business arrangement and in such circumstances Outdoor And Sports Company Ltd T/a Mountain Equipment will be able to pass on your personal information to its advisors and any prospective buyer, as well as to any other relevant parties.

We may also use this information to improve the website and our service and to monitor website usage.

We may wish to collect further information from you in the near future. However, we will inform you of this and you will be able to refuse to do so. Accessing and updating your personal information

You have the right to access the personal information held about you. To obtain a copy of the personal information we hold about you, please send an email to or write to Data Protection Officer. There may be an administrative charge for providing a copy of this information.

How do I change my personal details?

We want to ensure that we provide you with the best possible service. Please therefore always keep us updated of any changes to your personal information, for example, if your email address changes. Please do this by emailing

What does providing us with this information mean?

By giving us personal information about you, you agree that your personal information can be used as set out in this Privacy Policy. If we change our Privacy Policy, we will post the changes on this page. Please check our website for any changes to this Privacy Policy.

If you don't feel we're adhering to this Privacy Policy, what should you do?

If at any time you believe that we have not adhered to the terms of this Privacy Policy, please notify us by email at and we will make any efforts we can to determine and solve the problem promptly.

What are cookies?

We use cookies to identify you when you visit this website, in the course of the ordering process, to keep track of your browsing patterns and to build up a profile of how you and other users use our website. A cookie is a small piece of information sent by a web server to the web browser, which enable the web server to collect information from the browser. Find out more about the use of cookies on

Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, switching off cookies may restrict your use of our website including preventing you from ordering products available on our website and/or delay or affect the way in which our website operates.